Last updated: 2026-05-26
1. Who we are
LUMA & CO. TEXTILE is a B2B custom-towel manufacturer based in Gaoyang Town, Zhejiang Province, China. We operate the website at lumacotextile.com and provide custom OEM towel manufacturing services to brand buyers worldwide.
2. What information we collect
We collect personal information that you voluntarily submit through our website:
- Contact form (Request a Quote, Sample Order): name, company name, business email, phone/WhatsApp number, country, role, and the project brief you choose to share with us.
- Communication records: emails, WhatsApp messages and other correspondence you send to us while we discuss your sourcing program.
- Server logs: standard web server logs (IP address, browser type, pages visited, timestamps) retained for security and basic analytics.
We do not collect payment information through this website. All commercial transactions occur via wire transfer / L/C arranged separately with confirmed buyers.
3. Why we use your information
- To respond to your quote requests, sample orders and questions
- To send you the requested production updates, photos and shipping documents
- To improve our website and content based on aggregate usage data
- To comply with legal obligations (e.g. customs declaration, tax reporting on confirmed orders)
4. Who has access to your information
Your information is accessible only to authorized members of our merchandising, operations and quality teams who are working on your specific inquiry. We do not sell or share your data with third parties for marketing purposes.
We use the following third-party service providers strictly to operate the website:
- Web3Forms — to receive form submissions and forward them to our team email
- Cloud hosting provider — for the static website itself (provider listed in our public records)
5. How long we keep your data
We retain inquiry data for as long as commercially reasonable to support ongoing or future business — typically 5 years for active accounts and 2 years for inactive inquiries. You can request earlier deletion at any time (see section 7).
6. Cookies and tracking
This website uses minimal cookies — only those required for basic functionality. We do not currently run advertising trackers, retargeting pixels or social-media tracking beacons. If we add web analytics in the future, this policy will be updated and any tracking cookies will be disclosed.
7. Your rights
You have the right to:
- Request a copy of the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing of your data for any specific purpose
- Withdraw consent at any time
To exercise any of these rights, email us at [email protected] with subject line "Privacy Request" and we will respond within 30 days.
8. International data transfers
LUMA & CO. TEXTILE is based in China. If you are based in the EU/UK, US, or another jurisdiction with data-export rules, your inquiry data will be transferred to and processed in China to fulfill your sourcing request. By submitting our quote form you consent to this transfer.
9. GDPR (EU/UK buyers)
For buyers in the European Union or United Kingdom, we process your data on the lawful basis of legitimate interest (responding to a B2B sourcing inquiry you initiated). You have the GDPR rights listed in section 7 above. To file a GDPR-specific complaint contact your local supervisory authority.
10. CCPA (California buyers)
California residents have the right to know what personal information we collect, the right to delete it, the right to opt out of "sale" of personal information (we do not sell personal information), and the right not to be discriminated against for exercising these rights.
11. Changes to this policy
We may update this privacy policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. We recommend reviewing periodically.
12. Contact
Questions about this privacy policy or your data:
- Email: [email protected]
- WhatsApp: +86 13384590853
- Postal: LUMA & CO. TEXTILE, No. 18 Textile Industrial Park, Gaoyang Town, Zhejiang 312000, China